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New Tech Landscape: User Expectations Following a Year of Disruption

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Professional Development 1.5 Hours

To say that 2020 (and 2021) was a year (s) of disruption and change would be an understatement! The COVID-19 pandemic has caused pervasive alterations in people’s daily lives and spurned rapid technological change. While some of these adaptations may be temporary, they have nonetheless altered customer behaviors and expectations. Tanzi explores the tech implications for libraries as we seek to thrive in this new environment.

Presenter: Nick Tanzi is a nationally recognized library technology consultant, and author of the books Making the Most of Digital Collections Through Training and Outreach (2016) and Best Technologies for Public Libraries: Policies, Programs, and Services (2020). From 2019-2021, Tanzi served as the column editor for Public Library Magazine’s “The Wired Library”. His work has also been featured in publications including VOYA Magazine, Computers in Libraries, Library Journal, and Marketing Library Services.