Conflict De-escalation in the Workplace

Program Type:

Adult Services, Children's Services, Director, Professional Development, YA Services
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Event Details

Professional Development 1.5 Hour

Conflict De-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Right To Be’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether De-escalation is the right action.

We’ll also learn how to connect with others by validating and De-escalating their feelings — even if we don’t understand them or agree with them.

We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with De-escalation techniques so that they can navigate these moments as workplace leaders.