OverDrive Support Course Week 1

Program Type:

YA Services, Children's Services, Adult Services, PALS
Please note you are looking at an event that has already happened.
Registration for this event is no longer open.

Event Details

This is an online only course starting October 30th. 

REGISTRATION is required.

In this 5 week course, we’ll do our best to help you learn the things you'll need to provide exceptional OverDrive support.

The tips and techniques that you will learn can be applied in email, in-person or on the phone.

What is covered:

  • Week 1: Thinking like tech support
  • Week 2: The tools for providing OverDrive technical support
  • Week 3: Common problems, part 1 (the easier ones)
  • Week 4: Common problems, part 2 (the tougher ones)
  • Week 5: Putting it all together

How it works:

A  link to a lesson will be shared on the SCLS Gateway Calendar on Mondays.  You’ll read or watch the information provided and then you’ll have some assignments to complete.  Assignments can be completed anytime during the week.

What you need:

  • Expect to devote at least 2 hours a week to complete the readings and the assignments. You will be earning 10 hours of professional development for the entire course. 
  • Please register (space is limited) and provide your email address. Assignments are sent via email. Be ready to check your email regularly.
  • You will need to be able to login to the SCLS Gateway with your library's generic staff login.
  • You will need a login for the SCLS Call Center.  This is where you place help calls with SCLS.  It is also where you can discuss issues with colleagues.  We will be using the discussion platform located in the SCLS Call Center for the next 5 weeks.  If you need a login please send an email with your full name and library affiliation to help@suffolknet.org.  You will then receive an activation email from help@suffolknet.org.  Please activate the account.

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